General Terms and Conditions

Plusbaby est un site de la Société MedHealth SA au Chemin du Levant 8, à 1023 Crissier. Son offre est limitée aux territoires de la Suisse. Les présentes conditions générales de vente (ci-après CGV) s’appliquent à toutes les prestations du site de Plusbaby.

The present general conditions of sale are subjected to the Swiss law. By the mere fact of validating his/her order on the plusbaby.ch website, the client declares that he/she has read, understood and accepted without reservation the terms of these general conditions of sale, which are applicable in their terms on the day of the confirmation of the order according to their wording on the Plusbaby website. They may however be subject to change.

L’abonnement consiste en l’expédition, chaque mois calendaire, du (des) produit(s) sélectionné(s) comprenant notamment des tests à faire à la maison, des suppléments alimentaires ou d’autre produits axés sur la santé. Plusbaby propose deux modalités de paiement :

• Un abonnement mensuel, sans engagement, avec un paiement chaque mois. La souscription à l’abonnement mensuel, abonne le souscripteur à la réception mensuelle de son choix de produits jusqu’à ce le client décide de mettre fin à ce contrat. Par l’acceptation de cet abonnement, le client accepte un prélèvement mensuel d’un montant défini lors de la commande initiale. Ainsi, tant que perdure l’abonnement, le client sera prélevé de la somme définie automatiquement chaque mois.
• The product chosen with a one-time payment. The payment is made in one go and the order will not be renewed automatically.

Les clients d’un abonnement mensuel, peuvent se désabonner sans engagement. Ces clients peuvent à tout moment mettre un terme à leur abonnement mensuel sur leur espace “Mon compte”.

Si la résiliation intervient après le prélèvement automatique effectué, la commande est réputée conclue pour le mois concerné, l’abonné ne pourra exiger l’annulation de cette commande en arguant de sa demande de résiliation. Le désabonnement sera alors pris en compte pour le mois suivant.

Pour se désabonner, le client peut faire usage du lien de désabonnement sur son espace “Mon compte”. Le désabonnement peut également résulter de la décision de Plusbaby suivant les modalités prévues à l’article 5 relatif à la désactivation de compte client.

En cas de non-respect des obligations découlant de l’acceptation des présentes CGV, d’incident de paiement du prix d’une commande, de délivrance d’informations erronées à la création du compte ou d’actes susceptibles de nuire aux intérêts de Plusbaby, la Société se réserve le droit de suspendre l’accès aux services proposés sur le site ou, en fonction de la gravité des actes, de résilier l’abonnement et le compte du client sans que des dommages et intérêts puissent être réclamés.

The prices indicated on the site are in Swiss francs and include VAT. However, they do not include shipping costs, which will be invoiced at the time of checkout. Plusbaby reserves the right to change prices at any time.

The customer can only use the payment methods indicated in the order process.

In accordance with the regulations in force, the bank details of the clients are not kept or recorded by Plusbaby.

All orders are binding, which means that there is no right of cancellation or withdrawal. This is also valid if a promotion code was not used at the right time. If you are not satisfied with your order, please send us a message to the following address: info@plusbaby.ch.. We will try to find a solution together.

If a promotion code has not been used correctly or has been forgotten, it is not possible to apply it retroactively.

You can return your order under the following conditions: in its original packaging, which must not be opened, returned within a maximum of 14 days after receipt of your envelope. The return must be made at the Customer's expense.

Due to the nature of our products and in accordance with consumer health protection regulations, we cannot accept returns if the packaging has been opened. Unfortunately, it is not possible to return a specific product from your order if the packaging has been opened. If you are not satisfied with your order, our team will always be there to help you. Send us a message to info@plusbaby.ch. and we will try to find a solution together.

The customer shall check immediately upon receipt of the shipment whether the goods correspond to his order. If this is not the case, the customer must report this within 3 days after receipt of the order. If this is not done, the goods delivered shall be deemed to have been accepted. Plusbaby guarantees the quality of the products and cannot be held responsible for damages of any kind that could result from the misuse of the products or their normal wear and tear.

The Products will be sent to the delivery address indicated by the client at the time of the Order by our service provider, La Poste. Product subscriptions are shipped in the middle of each month. With the postal delivery, the average delay varies between 2 and 5 days after the shipping date, depending on your place of residence. This delay is given as an indication by the carrier and is not guaranteed by the service provider.

For orders without subscription, the delivery times indicated at the time of checkout are provided by the carrier and Plusbaby cannot be held responsible for the consequences due to a delay in delivery.

Plusbaby cannot be held responsible for the loss, theft or damage of packages. Once the package is sent, we decline all responsibility for non-receipt. In case of delay, the customer must contact the customer service (info@plusbaby.ch) which will give him the tracking number for investigation with the Post Office.

• The buyer agrees to verify and provide correct postal information, in case of error, it is important to communicate it immediately. If these are inaccurate, Plusbaby cannot be held responsible for the impossibility of delivery and/or the respect of the shipping time.
• Anomaly on delivery. The client must check the shipment upon arrival and refuse the package if it appears to have been opened or if it bears obvious traces of deterioration. In case of anomalies, he must notify the customer service within three (3) working days after delivery of the products. After this period, no claim will be taken into account.
• Changement d’adresse. En cas de changement d’adresse, il appartient au client de le notifier au moins dix (10) jours avant le début du mois de l’envoi du colis. Simplement par email à info@plusbaby.ch..

If the order is to be returned to the sender (PlusBaby), the customer will be charged the return shipping costs. If the package has to be returned to the sender, a second delivery will be made at the customer's expense. If the same package is returned to the sender again, it will no longer be returned to the customer and the amount corresponding to this order, including any additional delivery costs, will remain with Plusbaby.

Tous les éléments des commandes et du site sont la propriété de Plusbaby et sont protégés par le droit d’auteur, des marques ou des brevets. Ils sont la propriété exclusive de Plusbaby et ne peuvent donc être copiés, reproduits ou téléchargés en tout ou partie sauf autorisation écrite et préalable de Plusbaby. Tout contrevenant s’expose à des poursuites judiciaires et aux versements de dommages et intérêts.

The photos are not contractual. We have done our best to display the colours and images of our products as clearly as possible. However, we cannot guarantee that the display of these pictures on your screen accurately reflects reality.

The present general terms and conditions of sale as well as the concluded contracts are exclusively subject to the application of Swiss law.

Any dispute arising between the parties in connection with the conclusion, interpretation and/or execution of this agreement shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud.