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General Terms and Conditions

General information

Plusbaby is a website of MedHealth SA, Chemin du Levant 8, 1023 Crissier. Its offer is limited to the territory of Switzerland. These general terms and conditions of sale (hereinafter referred to as "GTCS") apply to all services provided by the Plusbaby website.

Scope of application

The present general conditions of sale are subjected to the Swiss law. By the mere fact of validating his/her order on the website, the client declares that he/she has read, understood and accepted without reservation the terms of these general conditions of sale, which are applicable in their terms on the day of the confirmation of the order according to their wording on the Plusbaby website. They may however be subject to change.


The subscription consists of the shipment, each calendar month, of selected product(s) including home tests, dietary supplements or other health-related products. Plusbaby offers two payment options:
  • A no-obligation monthly subscription with monthly payment. The monthly subscription entitles the subscriber to receive monthly deliveries of their choice of products until the customer decides to terminate the contract. By accepting this subscription, the customer accepts a monthly direct debit of an amount defined at the time of the initial order. As long as the subscription continues, the customer will be debited with the amount automatically defined each month.
  • The product chosen with a one-time payment. The payment is made in one go and the order will not be renewed automatically.
The customer may terminate his monthly subscription at any time in accordance with the terms and conditions set out in article 4 of these terms and conditions.

The cancellation of the subscription

Customers with a monthly subscription can unsubscribe without obligation. These customers can end their monthly subscription at any time in their "My account" area.

If the cancellation occurs after the direct debit has been made, the order is deemed to have been concluded for the month concerned, and the subscriber may not demand cancellation of the order on the grounds of the cancellation request. Cancellation will then be effective for the following month.

To unsubscribe, the customer may use the unsubscribe link on the "My account" page. Unsubscribing may also be decided by Plusbaby in accordance with article 5 concerning customer account deactivation.

Deactivation of the client account

In the event of non-compliance with the obligations arising from the acceptance of the present GTC, of an incident of payment of the price of an order, of the delivery of erroneous information when creating an account or of acts likely to harm the interests of Plusbaby, the Company reserves the right to suspend access to the services offered on the site or, depending on the seriousness of the acts, to terminate the subscription and the customer's account without being able to claim damages.


The prices indicated on the site are in Swiss francs and include VAT. However, they do not include shipping costs, which will be invoiced at the time of checkout. Plusbaby reserves the right to change prices at any time.

Payment methods

The customer can only use the payment methods indicated in the order process.

In accordance with the regulations in force, the bank details of the clients are not kept or recorded by Plusbaby.

Cancellation / Withdrawal

All orders are binding, which means that there is no right of cancellation or withdrawal. This is also valid if a promotion code was not used at the right time. If you are not satisfied with your order, please send us a message to the following address: [email protected].. We will try to find a solution together.

Promotional code

If a promotion code has not been used correctly or has been forgotten, it is not possible to apply it retroactively.

Exchange / Right of return

You can return your order under the following conditions: in its original packaging, which must not be opened, returned within a maximum of 14 days after receipt of your envelope. The return must be made at the Customer's expense.

Due to the nature of our products and in accordance with consumer health protection regulations, we cannot accept returns if the packaging has been opened. Unfortunately, it is not possible to return a specific product from your order if the packaging has been opened. If you are not satisfied with your order, our team will always be there to help you. Send us a message to [email protected]. and we will try to find a solution together.

Legal guarantee

The customer shall check immediately upon receipt of the shipment whether the goods correspond to his order. If this is not the case, the customer must report this within 3 days after receipt of the order. If this is not done, the goods delivered shall be deemed to have been accepted. Plusbaby guarantees the quality of the products and cannot be held responsible for damages of any kind that could result from the misuse of the products or their normal wear and tear.

The Products will be sent to the delivery address indicated by the client at the time of the Order by our service provider, La Poste. Product subscriptions are shipped in the middle of each month. With the postal delivery, the average delay varies between 2 and 5 days after the shipping date, depending on your place of residence. This delay is given as an indication by the carrier and is not guaranteed by the service provider.

For orders without subscription, the delivery times indicated at the time of checkout are provided by the carrier and Plusbaby cannot be held responsible for the consequences due to a delay in delivery.

Plusbaby cannot be held responsible for the loss, theft or damage of packages. Once the package is sent, we decline all responsibility for non-receipt. In case of delay, the customer must contact the customer service ([email protected]) which will give him the tracking number for investigation with the Post Office.

  • The buyer agrees to verify and provide correct postal information, in case of error, it is important to communicate it immediately. If these are inaccurate, Plusbaby cannot be held responsible for the impossibility of delivery and/or the respect of the shipping time.
  • Anomaly on delivery. The client must check the shipment upon arrival and refuse the package if it appears to have been opened or if it bears obvious traces of deterioration. In case of anomalies, he must notify the customer service within three (3) working days after delivery of the products. After this period, no claim will be taken into account.
  • Change of address. In the event of a change of address, the customer must notify us at least ten (10) days before the beginning of the month in which the parcel is to be sent. Simply send an email to [email protected]..

Returned letters and packages

If the order is to be returned to the sender (PlusBaby), the customer will be charged the return shipping costs. If the package has to be returned to the sender, a second delivery will be made at the customer's expense. If the same package is returned to the sender again, it will no longer be returned to the customer and the amount corresponding to this order, including any additional delivery costs, will remain with Plusbaby.

Intellectual property

All elements of the orders and the site are the property of Plusbaby and are protected by copyright, trademarks or patents. They are the exclusive property of Plusbaby and may not be copied, reproduced or downloaded in whole or in part without the prior written consent of Plusbaby. Any offender will be prosecuted and liable to pay damages.


The photos are not contractual. We have done our best to display the colours and images of our products as clearly as possible. However, we cannot guarantee that the display of these pictures on your screen accurately reflects reality.

Applicable law and place of jurisdiction

The present general terms and conditions of sale as well as the concluded contracts are exclusively subject to the application of Swiss law.

Any dispute arising between the parties in connection with the conclusion, interpretation and/or execution of this agreement shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud.