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Customers with a monthly subscription can unsubscribe without obligation. These customers can end their monthly subscription at any time in their "My account" area.
If the cancellation occurs after the direct debit has been made, the order is deemed to have been concluded for the month concerned, and the subscriber may not demand cancellation of the order on the grounds of the cancellation request. Cancellation will then be effective for the following month.
To unsubscribe, the customer may use the unsubscribe link on the "My account" page. Unsubscribing may also be decided by Plusbaby in accordance with article 5 concerning customer account deactivation.
The customer can only use the payment methods indicated in the order process.
In accordance with the regulations in force, the bank details of the clients are not kept or recorded by Plusbaby.
You can return your order under the following conditions: in its original packaging, which must not be opened, returned within a maximum of 14 days after receipt of your envelope. The return must be made at the Customer's expense.
Due to the nature of our products and in accordance with consumer health protection regulations, we cannot accept returns if the packaging has been opened. Unfortunately, it is not possible to return a specific product from your order if the packaging has been opened. If you are not satisfied with your order, our team will always be there to help you. Send us a message to [email protected]. and we will try to find a solution together.
The Products will be sent to the delivery address indicated by the client at the time of the Order by our service provider, La Poste. Product subscriptions are shipped in the middle of each month. With the postal delivery, the average delay varies between 2 and 5 days after the shipping date, depending on your place of residence. This delay is given as an indication by the carrier and is not guaranteed by the service provider.
For orders without subscription, the delivery times indicated at the time of checkout are provided by the carrier and Plusbaby cannot be held responsible for the consequences due to a delay in delivery.
Plusbaby cannot be held responsible for the loss, theft or damage of packages. Once the package is sent, we decline all responsibility for non-receipt. In case of delay, the customer must contact the customer service ([email protected]) which will give him the tracking number for investigation with the Post Office.
The present general terms and conditions of sale as well as the concluded contracts are exclusively subject to the application of Swiss law.
Any dispute arising between the parties in connection with the conclusion, interpretation and/or execution of this agreement shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud.