Help + Contact

Offering quality products and service is very important to us. If you have any questions or comments, please do not hesitate to contact us:

General questions

What does discreet delivery mean?

Your order will be delivered in a discreet, plain, white or brown envelope. It will come with a shipping label not marked with Plusbaby’s name! We’ll make sure your order is as private, convenient and reliable as possible.

How much does delivery cost?

Delivery in Switzerland is free on all orders. There is no minimum purchase.

How long does delivery take?

We dispatch your orders within 48 hours by post. Subscriptions are dispatched twice a month, on the 1st and 15th of each month.

What payment methods are accepted?

You can pay by credit card, Postcard or Twint.

Where do you deliver?

For the moment, Plusbaby only delivers in Switzerland. If you are interested in delivery abroad, please send us a message.

What is my right of return?

It is possible to return your order under the following conditions: in its original packaging, which must not be opened, returned within a maximum of 14 days after receipt of your envelope. The return must be made at the Customer’s expense.

Given the nature of our products and in accordance with consumer health protection regulations, we cannot accept returns if the packaging has been opened. Unfortunately, it is not possible to return a specific product from your order if the packaging has been opened. If you are unhappy with your order, our team will always be on hand to help. Send us a message to info@localhost and together we will try to find a solution.

Automatic subscription

When will I receive the contents of my automatic subscription?

Your order will be dispatched by the postal service around the 1st and 15th of each month, depending on the date of your order, so that you always have your treatment to hand. The format of our packaging has been designed to fit easily into your letterbox. Delivery is always free!

How do I stop or pause my subscription?

Are you going on holiday or simply looking for a break? It couldn’t be easier: there’s no time limit, you can stop your subscription at any time! All you have to do is log on to your customer area and stop your subscription, with immediate effect. You can also change the frequency of your mailings and choose to receive your box every 2 or 3 months. The choice is yours!