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Terms & Conditions

General

Plusbaby is a website of MedHealth SA, Chemin du Levant 8, 1023 Crissier. Its offer is limited to Switzerland. These general terms and conditions of sale (hereinafter referred to as GTCS) apply to all services provided on the Plusbaby website.

Fields of application

These terms and conditions are governed by Swiss law. By placing an order on the plusbaby.ch website, the customer declares that he/she has read, understood and unreservedly accepts the terms of these general terms and conditions of sale, which are applicable in their terms on the day of confirmation of the order, according to their wording on the Plusbaby website. They are, however, subject to change.

Subscription

The subscription consists of the shipment, each calendar month, of the product(s) selected, including home tests, dietary supplements or other health-oriented products. Plusbaby offers two payment methods:

  • A no-obligation monthly subscription, with payment each month. A monthly subscription entitles the subscriber to receive monthly deliveries of his or her choice of products until the customer decides to terminate the contract. By accepting this subscription, the customer accepts a monthly direct debit of an amount defined at the time of the initial order. So, for as long as the subscription lasts, the customer will be debited with the amount set automatically each month.
  • The product chosen with a one-time payment. Payment is made in a single instalment and the order will not be automatically renewed.

The customer may terminate his monthly subscription at any time in accordance with the terms and conditions set out in article 4 of these terms and conditions.

Unsubscribe

Monthly customers can unsubscribe without obligation. These customers can terminate their monthly subscription at any time in their “My account” area.

If the cancellation occurs after the direct debit has been made, the order is deemed to have been concluded for the month concerned, and the subscriber may not demand cancellation of the order on the grounds of the cancellation request. The unsubscription will then be taken into account for the following month.

To unsubscribe, customers can use the unsubscribe link in their “My account” area. Unsubscription may also result from Plusbaby’s decision in accordance with the terms and conditions set out in article 5 relating to customer account deactivation.

Customer account deactivation

In the event of non-compliance with the obligations arising from the acceptance of the present GTC, of an incident of payment of the price of an order, of the delivery of erroneous information when creating an account or of acts likely to harm the interests of Plusbaby, the Company reserves the right to suspend access to the services offered on the site or, depending on the seriousness of the acts, to terminate the subscription and the customer’s account without being able to claim damages.

Price

The prices indicated on the site are in Swiss francs and include VAT. However, they do not include shipping costs, which will be invoiced at checkout. Plusbaby reserves the right to change prices at any time.

Method of payment

The customer may only use the means of payment indicated in the order process.

In accordance with current regulations, Plusbaby does not store or record customers’ bank details.

Cancellation / Withdrawal

All orders are binding, i.e. there is no right of cancellation or withdrawal. This also applies if a promotion code was not used at the right time. If you are not satisfied with your order, please send us a message at info@plusbaby.ch. We’ll work with you to find a solution.

Promotional code

If a promotion code has been used incorrectly or forgotten, it cannot be applied retroactively.

Exchange / Right of return

It is possible to return your order under the following conditions: in its original packaging, which must not be opened, returned within a maximum of 14 days after receipt of your envelope. The return shall be at the Customer’s expense. Given the nature of our products and in accordance with consumer health protection regulations, we cannot accept returns if the packaging has been opened. Unfortunately, it is not possible to return a specific product from your order if the packaging has been opened. If you are not satisfied with your order, our team will always be there to help you. Send us a message to info@plusbaby.ch and we’ll try to find a solution together.

Upon receipt of the shipment, the customer checks that the goods correspond to the order. If this is not the case, please notify us within 3 days of receipt of the order. Failing this, the goods delivered shall be deemed to have been accepted. Plusbaby guarantees the quality of the products and cannot be held responsible for damages of any kind that may result from misuse of the products or normal wear and tear.

Delivery

The products will be sent to the delivery address indicated by the customer at the time of the order by our service provider, the post office. Product subscriptions are shipped in the middle of each month. With Poste delivery, the average delivery time varies between 2 and 5 days after the dispatch date, depending on where you live. This time is given as an indication by the carrier and is not guaranteed by the service provider. For orders without subscription, the delivery times indicated at the time of checkout are provided by the carrier and Plusbaby cannot be held responsible for any consequences due to a delay in delivery. Plusbaby cannot be held responsible for lost, stolen or damaged packages. Once the parcel has been sent, we decline all responsibility for non-receipt. In the event of a delay, the customer should contact customer service (info@plusbaby.ch), who will give him the tracking number for an inquiry with the Post Office.
  • The purchaser undertakes to check and provide correct postal details. In the event of an error, it is important to notify us immediately. Plusbaby cannot be held responsible for the impossibility of delivery and/or the respect of delivery times if these are inaccurate.
  • Delivery anomaly. The customer must check shipments on arrival, and refuse the parcel if it appears to have been opened or shows any obvious signs of damage. In the event of anomalies, the customer must notify customer service within three (3) working days of delivery of the products. After this time, no claim will be considered.
  • Change of address. In the event of a change of address, the customer must notify us at least ten (10) days before the beginning of the month in which the parcel is to be sent. Simply send an email to info@plusbaby.ch.

Returned letters and parcels

If the order has to be returned to the sender (PlusBaby), the customer will be charged for the return shipping costs. If the parcel has to be returned to the sender, a second delivery will be made at the customer’s expense. If the same parcel is returned to sender again, it will no longer be returned to the customer and the amount corresponding to this order, including any additional delivery costs, will remain the property of Plusbaby.

Intellectual property

All elements of the orders and the site are the property of Plusbaby and are protected by copyright, trademarks or patents. They are the exclusive property of Plusbaby and may not be copied, reproduced or downloaded in whole or in part without the prior written consent of Plusbaby. Any offender is liable to prosecution and payment of damages.

Photos

Photos are not contractual. We have done our best to display the colors and images of our products as clearly as possible. However, we cannot guarantee that the display of these photos on your screen accurately reflects reality.

Applicable law and place of jurisdiction

These general terms and conditions of sale and the contracts concluded are subject exclusively to Swiss law.

Any dispute arising between the parties in connection with the conclusion, interpretation and/or performance of this agreement shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud.

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